(270) 683-5365

The HAO office will reopen to the public but with some adjustments.  Although, the front door will be unlocked from 8:00 am – 4:30 pm Monday – Thursday, the following will be our new model.  We strongly encourage you call the office first.

  • Individuals will not be visiting staff offices.
  • If you have matters you need to discuss with a staff member you should call them.
  • All business will be completed in the lobby or outside.
  • The Lobby is restricted to so many individuals. If the door is lock it means we are at capacity.  Please remain outside until you are allowed to enter.
  • Many transaction can be handled over the phone or by email.
  • By calling ahead of visiting the office, we can prepare the paper work for your signature so that when you arrive you will not have to wait.
  • We will continue to send out packets of paperwork for you to complete ahead of time.
  • We also strongly encourage that rent be paid by means not requiring a visit to the office.

Before entering the building the following is required:

  • Nose and mouth covering required for all individuals that enter the building
  • No children and only one member from a household (unless specified differently by staff needing signatures) in the building
 Pay RentHousehold/Income ChangeComplaintAnnual/Interim ExamsAll other issues
Online Through Tenant Portal with credit or debit card.
Tenant Portal
(Check Balance owed; confirm payment credit)
EmailReceipt can be emailed if you paid by money order/check in the drop box – upon request only.BEST OPTION – By sending an email you have a record of the submission and staff will respond via email as well.BEST OPTION – By sending an email you have a record of the submission and staff will respond via email as well.BEST OPTION –Submit change requests by Email and staff will respond with instructionsBEST OPTION – Emails can be sent to [email protected]
Phone CallCall to set-up Auto draft from checking acct or debit cardCall 270-683-5365 ext. 203; and report the change. You will be given instructions as to what to provide the office.Complaints must be in writing so they cannot be taken over the phone.Call 270-683-5365 ext. 203; and report the change. You will be given instructions as to what to provide the office.Call 270-683-5365 and you will be directed to the correct staff
Drop BoxPlace checks or Money Orders in Box. Online portal will confirm process or write on envelop and we will email your receipt.The items requested can be placed in the drop box. Staff will not be able to answer any questions until they have completed processing the change.Complaints can be placed in the drop box .Place requested information in the drop box and staff will get back to you regarding signatures when needed.Requests can be placed in the drop box and staff will respond.
Visit OfficeNot until you are instructed to come into the office to sign.Do not visit the office. Call or email first.Not until you are instructed to come into the office to sign.Do not visit the office. Call or email first.
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